On Job Issues (15)

• Pro cannot deliver - Accident/Medical/Emergency/Any other issue
• Customer asked to cancel/Reschedulde
• Customer not Paying
• DNP Process
• Services mehengi hai/unhappy with quotation prices

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Payout Deduction (12)

• Skill India Certificate/ RPL Certificate
• Settlement for Convenience Fees Collected(Safety and Hygiene Fees) /Platform fee
• UC Service Charge
• TDS Deduction
• Transfer of Credits Deduction- Top Up Recharge

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Tech Issues (9)

• Calendar Routine/Unable to mark calendar
• https://cleaningepc.helpsite.com/articles/89185-exclusive-lead-communication-not-received
• Lead not visible on app
• Unable to edit/create invoice
• Unable to upload Proof of Work/Selfie

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Product Business (18)

• Easy Order(B2C) (Auto rep) (D2H) ( Improved Version of Auto Rep Orders) (SKBC)
• New Cleaning Uniform
• Order Delivery Status
• Missing/Incorrect Product
• Amount deducted but order ID not generated

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Lead/Demand (7)

• Not getting leads greater then 3 days
• Getting lesser leads
• Re booking customers not able to book
• Getting leads outside the hub
• Leads expired before time

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Latest Update (23)

• Slack Etiquette
• Issue wise Reminders
• Expired Credits Refund
• PoW (Proof of Work) for Sofa and carpet cleaning category.
• Partner App Flow

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Profile Unarchival Request (4)

• Rating below Threshold
• Rating Fraud Block
• TnS_impersonation fraud
• Subscription Renewal pending

Profile (18)

• Bank Account details Change
• Short Term Inactivity Block
• Pro absconding with_ Archival
• Blocks_fist review manipulation/ fist hoax booking/ fist fleecing fraud
• Add/Remove/Delete Helper

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Loan Queries (2)

• Kit Loan
• Home Loan

RPA (1)

• Refund Post Archival

Tagging (1)

• Tagging

Referral Amount (1)

• Referral Amount

NOC (2)

• NOC Form
• TAT GST enrollment consent

Online Recharge Failure (2)

• Wrong Recharge/Incorrect Recharge
• Online Recharge: Failed but payment deducted

PX_Chat Templates & Call Verbiages

• PX Common Templates

Payout (2)

• Payout Not received
• Payout Hold Request From Partner

Cross POD Callback_CX (1)

• Callback Sheet_CX

FSS Hub - Add/Delete/Change (1)

• Hub - Add/delete/change - FHC