Customer asked to cancel/Reschedulde

IF customer want to cancel the booking please follow the below step

1. Please ask the partner to request customer to cancel it from his/her end first.

2. If the customer is not doing it from his/her end then please ask the partner to do it directly from his end through the below-mentioned process.

Guide Pro - Partner App > Ongoing Job > Customer Request > Help > Select ' Customer asked to Cancel > Watch video <cancel job

Note: We need to call the customer and confirm about the cancellation. Agent also need to guide the process of cancellation to customer.

Refer to the partner app flow below SS:-

The customer will get an IVR call whether they confirm to cancel the booking or not. 

If customer selects Yes - Then No PaF

If customer selects No - Then paF added here if partner contest from app.

If both customer and partner denies for cancellation. Please follow this 

To check the reason for cancellation where the trainer will not remove cancellation  PAF Reason