Re booking customers not able to book

Customers can only book Preferred professionals only under the below-mentioned conditions:

1. Customers should have taken service from the same partner previously
2. Customers should have rated 4.5 - 5 star rating in the previous booking
Ops Dashboard > Customer Request > Customer Rating
3. Customer place should be covered under the same hub where the partner is tagged or the maximum distance should not be more than 6 km from the tagged hub.
Ops Dashboard > Customer Request > Customer Address
Edit Details > Hubs > Tagged Hub
4. Partner should have marked his calendar and also shouldn't have another booking in the cx desired slot.
Edit Details > Calendar
5. Partner must have the service filters which cx wants to avail.
Ops Dashboard > Edit Details > Filters

- If all the conditions are met and still cx is unable to rebook then we need to check this Link and revert partner accordingly

e.g e.g customer is unable to rebook pro because Partner is excluded because of pro activity. Pro activity is triggered when the provider has not been active on the platform for about 2 days. If they go to their app they will be able to include themselves back into capacity.

Filter	Description
proTemporaryBlocked	Discard temporary blocked providers with a blocked till date.
proArchived	Is archived or not auto-approved
exceededCategoryBusinessHours	Discard the slot if it is outside business hours of the category
breakHourInInterval	Discard the provider for the request if no lunch hour is left in the afternoon interval.
onJob	Is currently doing some job
elLimiter	Discard the provider if the number of ELs received by provider is already hit the threshold. (Subs plan)
onProJobCancellation	Discard the provider if customer cancelled the request for the provider in last 7 days
twoWayRatingFilter	Discard the provider if provider rated the customer badly
Outside City Filter	If the latest location received from pro app (in previous 12 hours) is outside of city bound then pro is filtered out.
Stale location filter	If the UC system didn't receive any location ping from the pro app in the last 24 hrs then the provider is filtered out.
Zero Credits Filter	If the provider has zero credits/negative credits then the provider is filtered out for all kinds of requests. For real time requests, providers must have more credit than lead value.
Long Inactivity Filter (ProActivity)	Provider has not responded to a single lead in the last 2 days. (this filter doesn't exclude the recently onboarded pros)
Progressive Inactivity Filter (newActivity)	As soon as the provider misses 3 consecutive exclusive leads, the provider is filtered out from capacity through this filter.
Calendar Inactivity	If provider has not marked today's calendar, then provider will be filtered out from D2's demand as well.
Pro Job Input	The pros are asked for a number of jobs along with calendar input at the day level. As soon as the pro accepts that target number of jobs,we don't take any more requests for the pro.
Not Marked Working:	If the calendar is switched on in the specified category on sherlock dashboard, then we don’t take demand D0 and D1 demand if the pro has not marked their calendar.
Non Hub Pros Capacity	Pros that are outside the hub of customer location are discarded for the request.
On Job:	Provider is discarded if the request duration overlaps with an existing accepted job of the provider.

Re booking customers not able to book

Tagging: 2.1 Profile - Demand Lead Issue> Re-booking customer not able to book