Leads expired before time
1. Non-Exclusive Lead - Inform the partner this was a normal lead that is sent to all the available pros in your hub so this lead gets picked, as soon as it's been notified to the partners, so it's first come first serve logic.
Dashboard > Customer Request > Providers/Fanout > Wave Type
2. Exclusive Lead:
- If lead expired before 7 minutes then raise a bug,
- If the lead expired >7 minutes then inform the pro enough time was given to accept the lead
How to check?
Ask the lead details i.e name of cx or booking time
Step 1. Open that lead from Notified lead section
Step 2. Open Provide/Fanout section
Step 3. Check the fan-out type ie. Exclusive or Non Exclusive
Step 4: Check Notified Time
*Mandatory to ask whether partner received the notification sound or not, if a partner says no then do the troubleshooting and solve the issue, ( Check lead notification SOP)