https://cleaningepc.helpsite.com/articles/89185-exclusive-lead-communication-not-received

1) The agent needs to confirm the booking time as well as the customer name for that service. Open customer request ID, go on > providers/Fan-outs < wave type of booking will show. 

If it's a normal booking, the agent will inform the partner; you will not get a notification.

If it is an exclusive booking, we need to follow the instructions below.

Open Partner Profile < Click on 3 dots < communications < Log

Step1:Go to >communication type>start and end range will be same as from notified time till BT time

Select status>ALL> select campaign > all and click on get logs>check > if dismissed have the second check if status showing delivered>there was no notification issue

Step 2:

logs-->IVR-->start and end range will be same as from notified time till BT time
Select status-->ALL-->select campaign-->all and click on get logs

Then need to check failure reason then in failure reason will be mentioned
- sent --> which means notification was sent

- completed>IVR call was accepted by partner

-Failed>IVR call not accepted by partner

-Busy>Disconnected IVR call>partner busy on some other call or blocked IVR number

Tagging: 2.3 profile - tech related escalation>> lead notification issue