Rating Fraud Block
Rating Fraud Block:
1. Associate to use this query to check the partner status: https://jarvis.urbanclap.com/queries/162367/source
Fraud score definitions -
Fraud score 0: Best pro, no action
Fraud score 25: Warning Issued, no action
Fraud score 50: 5 days block, Profile will be Unblocked after 5 days. Inform the Pro and Resolve Ticket
Fraud score 75: 10 days block, Profile will be Unblocked after 10 days. Inform the Pro and Resolve Ticket
Fraud score 100: Partner to be removed from platform post review by TnS,Create Ticket in T & S
How to check Farud Score:
Ops Dashboard > Fraud Profile > Check the Score and guide the partner accordingly.
How to check when partner will be unblocked ( Time & date :
Ops Dashboard > Logs > Temp Archive > Check Blocking Date & Time and inform to the parter.
Tagging: 2.2 profile - profile related escalation>> others block