Category/Filter/City - Add/delete/change -
| Scenario | Category/Filter/City - Add/delete/change | |||||||||||
| Category/Filter/City - Add/delete/change | SKBC | EPC | PEST | FHC | ||||||||
| Partner Wants To Add Filters | Important Criteria for adding a filter: The partner's tenure should be at least 3 months, and the partner must be trained for that work. We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet will inform partner as per demand it will be done and close a case. We will not raise any concern on slack. | Important Criteria for adding a filter: The partner's tenure should be at least 3 months, and the partner must be trained for that work. We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet will inform partner as per demand it will be done and close a case. We will not raise any concern on slack. | Important Criteria for adding a filter: The partner's tenure should be at least 3 months, and the partner must be trained for that work. We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet will inform partner as per demand it will be done and close a case. We will not raise any concern on slack. | Important Criteria for adding a filter: The partner's tenure should be at least 3 months, and the partner must be trained for that work. We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet will inform partner as per demand it will be done and close a case. We will not raise any concern on slack. | ||||||||
| Partner Wants To Delete Filters | Important Criteria for deleting a filter: If partner wants to remove filter due to medical reasons or his expertise training is not done same for both scenarios. We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet then we will remove the filters from our end. We will not raise any concern on slack. | Important Criteria for deleting a filter: If partner wants to remove filter due to medical reasons or his expertise training is not done same for both scenarios. We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet then we will remove the filters from our end. We will not raise any concern on slack. | Important Criteria for deleting a filter: If partner wants to remove filter due to medical reasons or his expertise training is not done same for both scenarios. We will fill out the Form keep a pending ticket for 48 hours if no response on the Sheet then we will remove the filters from our end. We will not raise any concern on slack. | Important For FHC category, we will not take any request to delete their filter. Their category is based on the work, Ex:-2BHK/3BHK. If the partner has any issues with filters, he needs to arrange their needs as per the requirements. | ||||||||
| Partner Wants To Change Category | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack. If TAT breach we will inform partner as per demand it will be done and close case. If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours. Sheet We will not raise any concern on slack. If TAT breach we will inform partner as per demand it will be done and close case. If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack. If TAT breach we will inform partner as per demand it will be done and close case. If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack. If TAT breach we will inform partner as per demand it will be done and close case. If the partner is adamant, we will ask the partner to visit the city office for the same. | ||||||||
| Partner Wants To Change City | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack. If TAT breach we will inform partner as per demand it will be done and close case. If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack. If TAT breach we will inform partner as per demand it will be done and close case. If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack. If TAT breach we will inform partner as per demand it will be done and close case. If the partner is adamant, we will ask the partner to visit the city office for the same. | We will fill out the Form keep a ticket pending for 48 hours Sheet We will not raise any concern on slack. If TAT breach we will inform partner as per demand it will be done and close case. If the partner is adamant, we will ask the partner to visit the city office for the same. | ||||||||
| Other Skills Note | We have updated the skill tags for the category. From now onwards we have 3 live skill tags which will exist in professional cleaning services. (move_in_cleaning, kitchen_cleaning, kitchen_mini). Classic and intense job doesn't require any kind of skill tag. If a partner is tagged to relevant category and hub . Lead will fan out to him/her. All jobs for move_in_kitchen_cleaning and complete_kitchen_cleaning will come under kitchen_cleaning tag. And mini sku's job will come under kitchen_mini. | |||||||||||
| Tagging | 2.2 Profile - Profile-related escalation> Category/Filter - Add/Delete/Change | |||||||||||