PSP ( Partner Success Program ) SKBC/BSS/FHC

1. Q: In what all cities PSP is currently live ?

2. Answer: PSP is live in Delhi,Banglore and Hyderabad. Will lauch in Mumbai,Pune and Kolkata by July end. 

1. Q: What is the Partner Success Program (PSP)?

2. Answer : The Partner Success Program (PSP) is a system designed to make things easier and less stressful for partners. It involves regular check-ins, tracking performance, rewarding good work, and minimizing disruptions to your schedule.

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4. Q: How does the PSP make things easier and less stressful?

• Answer: PSP only requires one review every 30 days and has one simple process loop, making it easier to manage your time. It also provides support and guidance without blocking your calendar and helps you track and improve your performance.

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2. Q: What are the benefits of doing well in the PSP?

• Answer: Doing well in the PSP means you'll get higher ranks and better rewards. Reviews happen every 30 days, giving you a chance to improve and earn rewards based on your rank.

1. Q: What are the different ranks in the PSP and their benefits?

• Answer: The PSP has ranks like Diamond, Gold, Silver, and Bronze. Each rank comes with benefits such as personal loans, minimum guarantees, family health insurance, and protection from being blocked.

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2. Q: How are ranks assigned in the PSP?

• Answer: Ranks are based on various metrics like your SOP scores, average ratings, cancellations, calendar usage, and performance in the last 20 jobs. The highest criteria you meet will determine your rank for 30 days.

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2. Q: What metrics determine PSP ranks?

• A: Metrics include ratings (L100 Rating), cancellations (L50 PAF), weekend working hours (L8 WCM), and SOP adherence in the last 20 jobs. Each rank has specific standards for these metrics.

1. Q: How often are performance reviews for different ranks in the PSP?

• A: Performance reviews happen every 3 months for Diamond, every 2 months for Gold, and every month for Silver, Bronze, and Strike ranks.

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2. Q: How does the profile strike system work in the PSP?

• A: If your profile gets struck, you'll need to undergo mandatory training and meet certain criteria like maintaining good ratings, avoiding cancellations, working enough hours on weekends, and following SOPs.

1. Q: How can a partner keep their rank in the PSP?

• A: You can maintain your rank by meeting performance standards, avoiding cancellations, properly marking your calendar, and following SOPs.

1. Q: What is the auto credit recharge flow in the PSP?

• Answer: The auto credit recharge flow automatically recharges your credits when they drop below 25, up to a total of 150 credits. This prevents missed leads and helps you get more job opportunities.

1. Q: When will partner profile will get permanent block ?

2. Answer : The partner profile will get permanently blocked if 3 strikes are levied on the profile in the rolling 6 months. For example, in the performance review of June 2024, the rolling period will be Jan 2024-June 2024, i.e., 6 months. In the performance review for July 2024, the rolling period will be Feb 2024-July 2024.