Reopen Ticket Process

Reopen Ticket Process

If any Agent is assigned a ticket that has been reopened by a partner, then the agent needs to check the created date of the ticket:

1.  If the Ticket is reopened and issue is different, then please go ahead and cater to the partner's concern and drive it to closure, but for future guide partners, create a new ticket going forward.

2.  If the Ticket is reopened and issue is same, then please go ahead and cater to the partner's concern and drive it to closure.

Verbiages:

Sir aapne jo ticket reopen kiya vo aapke pichle issue  se alg h toh agr kabhi Future mein aapko koi issue raise krna ho helpline pe toh aap please fresh ticket create krey, concern ko reopen na krey anytha ham aapki help nhi kar payenge. Aap ticket ko reopen tabhi karay jab apka purana issue resolve na huwa ho

App Flow Off Job tickets: Help>>Profile/Money/Product &PPE/Safety Center>> Select Exact issue.

App Flow On Job tickets:  Ongoing Booking>> Help>>Select Issue >> Create ticket.