SupportProduct BusinessPartner raising concern after ETA (expected delivery date)

Partner raising concern after ETA (expected delivery date)

Question 2 : Partner raising concern after ETA (expected delivery date)

Ans: 

If the order is not delivered within ETA (Expected date of delivery) neither returned nor cancelled in that case, we need to check:

• · If order is delayed for more than 7 days and less than 10 days from the date of placing order (>7 days & <10 days) 

Agent will inform partner to cancel the job if he/she is not able to deliver the job due to unavailability of products, paf will be reversed by the trainer.

We will close the ticket once order is delivered or marked as ‘returned or cancelled’. 

• · If the order is not delivered for more than 10 days from the date of placing the order and neither getting marked nor returned or cancelled, in that case.

 Agent will get the same raised by TL on #prodbiz-tech-escalations channel on slack.

Inform partner to cancel the job if he/she is not able to deliver due to unavailability of products, paf will be reversed by the trainer.

We will resolve the ticket once order is delivered or marked as ‘returned or cancelled’.