Product Refund - Missing/Damage/Defective/Incorrect

Pro raise concern that they received Missing/Damage/Defective/Incorrect product then:

Agent need to ask for Proof Of Product, ask pro to share the picture through ticket flow.
Once pro share the same then after validation agent need to fill below mentioned form

Damage/Defective - Once associate receives a ticket, they have to ask partner to submit the image in new ticket flow or on award and certificte (if partner is unable to upload pictures in media) and fill out the damage product form at the same time. Inform the partner that if they do not share the image, we cannot refund the amount. Park the ticket for 24 hours, if image has still not been provided call the pro again and ask them to upload it in next 24 hours else their claim will be rejected, check after 24 hours if images still not provided, reject the claim and close the ticket.

For any refund of damaged/ defective/missing products, please fill this Form. Check the responses here in this sheet. Partners refund will be done in 48 hrs by Shahbaz so please keep the ticket pending till 48 hrs.

Note: In Missing order related concern, there is no need to ask pro for Product proof.

TAT: 24 hours (after approval from client refund will be processed)

Tagging: 3.2 pb - post delivery Issue>> Damage/ defective order

3.2 pb - post delivery Issue>> missing order

3.2 pb - post delivery Issue>> incorrect order

Note: We will not process product refunds for orders delivered more than 6 months ago. Even in exceptional cases, we will not initiate refunds for such orders