General Queries/Information

1) When any general query issue ticket is raised associate needs  to understand the concern of the partner and solve accordingly. Common concerns are related to manual deductions, price, quality, mode of payment.

 Example of such instances a) Price: Partner reaches out regarding high prices where associate takes feedback.

2)  Manual Deductions - Balance amount deduction because of product recovery that gets deducted in installments which creates ambiguity for partners at the time they receive the payout