Overcharging/Incomplete/Duplicate Penalty/No Show Penalty

Please request the Partner send us a screenshot first.

Deduction done on Fresh Request: 

No Show Penalty got charged when partner is no show on follow-up request and didn't deliver it. The customer will escalate this complaint to their helpline for the follow-up request in this case, we will deduct 50% of the booking amount from the partner payout and refund it to the customer.

Follow up not deliver (Pre-Paid Service): If the primary booking mode of payment is online, the partner will get only 60% for the first booking; if he doesn't deliver follow-up service, then 40% of the payment will be refunded to the customer.
Follow up not deliver (COD  Service):If the primary booking mode of payment is cash, then the partner will get complete booking amount,so 50% of booking amount will be deducted from the partner.

OverCharging Penalty is deducted when on any request Partner has collected extra amount from Customer on any booking other than the booking amount

Incomplete Penalty is deducted when Partner has not done any service and collected cash or online payment from Customer. 

Duplicate Penalty is deducted when Partner has taken cash along with online payment from customer. 

For any incorrect Penalty mentioned above, kindly check for reason of deduction in this sheet ,if deduction is found to be incorrect then  fill this Deduction Reversal Form  and check for Response in the Sheet after 24 hours. 

Deduction done on SME Revisit/ Normal Revisit: 

Please refer Sheet 1 and Sheet 2 for reason of Incomplete_service penalty .