Partner Led Cancellations/ Out of scope

Scenario

Out of scope

Out of scope

FHC

EPC

Step 1 

We will ask about booking time

Go through partner profile and search it by booking date & time

We will ask about booking time

Go through partner profile and search it by booking date & time

Job Not Started

Note :- We can  call the customer here to understand and will cancel accordingly.


We will ask the partner to call the customer for the cancellation and guide them to cancel the booking under 'Incorrect Service Booked.' If the customer refuses to cancel the booking, we will guide the partner to cancel the booking on their end under 'Pro Cannot Deliver.

Customer Request > Help > Select ' Pro cannot deliver> Watch video <cancel job

Out of scope reason

Note :- We will not call the customer from our end for cancellations, nor will we route them to the customer helpline for cancellations.


We will ask the partner to call the customer for the cancellation and guide them to cancel the booking under 'Incorrect Service Booked.' If the customer refuses to cancel the booking, we will guide the partner to cancel the booking on their end under 'Pro Cannot Deliver.

Customer Request > Help > Select ' Pro cannot deliver> Watch video <cancel job

Out of scope reason 

Job Started

Note :- We can  call the customer here to understand and will cancel accordingly.


We will ask the partner for the reason why they can't complete the work and guide them to end the job with the minimum amount. Then, we will fill out the lead value form or Response Sheet and keep the ticket pending for 24 hours. Form/Response Sheet


If the partner receives any payment from the customer, we will not refund the lead value to the partner. However, if the partner has received some payment but their loss is greater than 50%, we will refund the lead value to the partner. To check the partner's loss, we will use the Loss Calculator. Calculator

Note : We will not call the customer from our end for cancellations, nor will we route them to the customer helpline for cancellations.


We will ask the partner for the reason why they can't complete the work and guide them to end the job on visiting charge. Then, we will fill out the lead value form or Response Sheet and keep the ticket pending for 24 hours. Form //Response Sheet


If the partner receives any payment from the customer, we will not refund the lead value to the partner. However, if the partner has received some payment but their loss is greater than 50%, we will refund the lead value to the partner. To check the partner's loss, we will use the Loss Calculator. Calculator

If Partner charges with the cancellation

Galat PAF Lagi

Galat PAF Lagi

Tagging

Out of scope / Commercial Location