Unable to start the job due to location Issue

Scenario

Unable to start the job due to location Issue

Unable to start the job due to location Issue

At Customer Location

Not At Customer Location

Step 1 

We will ask about booking time

Go through partner profile and search it by booking date & time

We will ask about booking time

Go through partner profile and search it by booking date & time

Step 2 

If Partner is Unable to Start a Job, Because Location is Mismatching - 

If in case customer's location is far away from the actual booked location then in order to start job customer has to approve this on his app in order start the respective job by following below steps.

First Step Partner needs to mark arrived in the app

My Bookings>Help>Partner cannot start his job>Approve to start job  another location

We need to call the customer from our end to confirm the work. If the customer confirms that the work has been completed, 

we will allow the partner, with the team leader's end, to start a job from another location.

Customer is not at home / Unreachable

We will ask the partner to transfer the call and obtain confirmation from someone available at the customer's place. We will verify the customer's registered address. After confirmation, we will allow the partner, with the team leader's end, to start the job from another location.

If the partner has the start job OTP and the booking is COD, we will allow the partner to start the job. If the booking is prepaid, we will call the customer twice and then directly allow the partner to start the job after confirming the start job OTP. If there is no response from the customer, we will allow the partner to start the job from their location by team leader end.

Tagging

2.3 Profile - Tech Related Issues> Unable to start/End job